Shipping policy

🌍 Shipping Destinations

We currently ship to the United States and many international destinations. If your country is not available at checkout, please contact us for assistance.

🚚 Estimated Delivery Times

• United States: 8–15 business days

• International: 10–25 business days

Please note: delivery times may vary based on location, customs processing, and seasonal demand.

💡 Tracking Your Order

A tracking number will be emailed to you once your order is shipped. Please allow 2–4 business days for tracking updates to begin appearing.

📦 Shipping Fees

Shipping is free on all orders, with no minimum purchase required.

❗ Delays & Exceptions

We are not responsible for delays caused by:

• Incorrect or incomplete shipping addresses

• Customs clearance delays

• Natural disasters, pandemics, or courier disruptions

If your order has not arrived after the estimated delivery window, please contact us and we will investigate immediately.

📬 Contact Us

If you have any questions about your shipment, feel free to contact us at:

support@porvana.com

1 (909)516-1632

Porvana
P.O. Box 1496
Chino Hills, CA 91709

 

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